Terms & Conditions
Terms & Conditions
We used to operate a secure credit card system to handle online orders. We are happy to take purchase orders from recognised companies. Please contact us either by e-mail on email@example.com or phone 01675 470382
Prices / VAT
Please note that prices do not include VAT. This will be added in the checkout stage.
Postage and packing (shipping)
All orders are delivered by the Royal Mail or courier depending on the value of your goods. This cost will be added after the checkout button. For small orders second class is standard with options at checkout to upgrade. Please contact us for details of worldwide delivery charges. You may be subject to import duties or taxes, which are levied once your shipment reaches your country, if it is outside of the EEC. These additional charges are to be borne by you. We have no control over these charges and we predict when they may occur. This is because customs policies vary widely from country to country; you should contact your local customs office for further details. For certain orders, the carriage added on the web site is insufficient. Should this happen we will contact you about the additional cost.
Most items will be in stock and will be dispatched the next working day after your order is received. Otherwise, please allow 7-10 days.
Complaints, exchanges and returns
If you are not satisfied with any of our mail order goods, please return them within 28 days of receipt at your own cost and we will exchange them or refund your money - whichever you prefer. There is a form on the back of your invoice with details. Return address is Charlesworth & Son Ltd, Wishaw Lane, , Sutton Coldfield, B76 9EL, England. This does not affect your statutory rights. Exchanges will be sent out by second class Royal Mail unless you request and pay for an alternative service.
All exchanges from outside United Kingdom must be pre-authorized by us and packages must be marked as ‘RETURNED BRITISH GOODS’ & ‘NO VAT OR DUTY DUE’ in order to avoid taxes. We reserve the right to deduct customs duty or clearance fees incurred by us from international returns. If you have any complaints or queries please contact us by e-mail us at firstname.lastname@example.org . We guarantee to answer all queries within 2 working days, although the majority will be answered instantly. We also value and welcome all criticisms or suggestions from our customers. Please note all returned goods must be in an unused re-saleable condition with the original packaging.
We will not make your personal details available to anybody else. Credit card information supplied by you is entered directly to the secure server, via an . We neither handle nor store credit card information.
We are committed to protecting your privacy. We will only use the information that we collect about you for the order you are making. The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. We use a "cookie", which is stored in your computer's temporary memory, to allow you to place an order with us but it disappears when you close your web browser. You can usually modify your browser to prevent cookies from being accepted at all but this would prevent you from being able to place an order.
We ship to most countries worldwide